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Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–12 business days
• Canada: 7–14 business days
• United Kingdom: 5–10 business days
• Europe: 7–12 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Haovia is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur.

If your package appears to be significantly delayed or lost, please contact us and we will work with the shipping carrier to resolve the issue as quickly as possible.Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of both the product and the packaging.

We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Haovia

Email: kistoubet@gmail.com