Politique de remboursement
Return & Refund Policy
At HAOVIA, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition as received.
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Be returned in its original packaging.
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Include proof of purchase (order confirmation or receipt).
To initiate a return, please contact us at:
Email: kistoubet@gmail.com
Important: Please do not send your item back without contacting us first. Our customer support team will provide you with the appropriate return instructions and return address after reviewing your request.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. We will evaluate the issue and offer an appropriate solution, including a replacement or refund when applicable.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Clearance or final sale items
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Products that have been used or damaged by the customer
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If you have not received your refund within 15 business days after approval, please contact us at:
Contact
If you have any questions regarding our Return & Refund Policy, please contact us at: