Returns & Refund Policy
Our Commitment
At HAOVIA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused.
- The product must be in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, opened fragrance oils cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We will arrange a replacement or refund as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
If the return is due to our error or a defective product, return shipping is covered by HAOVIA.
For all other returns, shipping costs are the customer's responsibility.
Contact
Questions?
Contact us anytime at: