Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 5–10 business days across the United States.
Can I track my order?
Yes. As soon as your order ships, you'll receive a tracking number by email.
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging.
Please visit our Returns & Refund Policy page for full details.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment methods available at checkout.
How do I contact customer support?
You can contact us anytime at:
We aim to respond within 24 hours on business days.
Are your fragrance oils included?
No. Our ceramic aroma diffuser is sold separately so you can choose your preferred signature fragrance.
Is the diffuser safe to use overnight?
Yes. The diffuser features an automatic shut-off function that activates when the water tank is empty.
What size room is it suitable for?
The diffuser is ideal for bedrooms, living rooms, offices and other medium-sized spaces.